Cookie Policy

Effective Date: June 2026

This Cookie Policy explains how Zero Carbon Australia Pty Ltd ("Zero Carbon Australia", "we", "our", or "us") uses cookies and similar technologies when you access our website, SaaS platform, dashboards, mobile applications and related services (collectively, the "Platform").

This Cookie Policy should be read together with our Privacy Policy.

By continuing to use our Platform, you acknowledge that cookies may be used in accordance with this Policy.

1. What Are Cookies?

Cookies are small text files that are stored on your computer, tablet, mobile phone or other device when you visit a website or use an online service.

Cookies help websites remember information about your visit, improve functionality, enhance security and provide a better user experience.

Some cookies remain only for your browsing session, while others remain on your device for a longer period.

2. Why We Use Cookies

Zero Carbon Australia uses cookies and similar technologies to:

authenticate users;
maintain secure login sessions;
remember user preferences;
improve Platform performance;
analyse website traffic;
understand customer usage patterns;
enhance security;
prevent fraud;
personalise content where appropriate;
improve accessibility;
support integrations with trusted third-party services.

3. Types of Cookies We Use

Essential Cookies

These cookies are necessary for the operation of the Platform.

They enable core functionality including:

secure authentication;
user login;
account management;
navigation;
security controls;
session management;
load balancing.

Without these cookies, many Platform features cannot operate correctly.

Functional Cookies

Functional cookies remember your preferences and settings.

Examples include:

preferred language;
dashboard layout;
accessibility settings;
saved preferences;
notification settings.

These cookies improve your experience but are not strictly necessary for the Platform to function.

Analytics Cookies

Analytics cookies help us understand how visitors interact with our Platform.

These cookies may collect information such as:

pages viewed;
navigation paths;
time spent on pages;
referring websites;
device information;
browser type;
general geographic region;
feature usage.

This information is generally aggregated and used to improve our Services.

Performance Cookies

Performance cookies help us:

identify technical issues;
monitor application performance;
optimise loading times;
improve system reliability;
detect errors.

Security Cookies

Security cookies help protect both customers and the Platform.

These cookies assist with:

preventing unauthorised access;
detecting suspicious activity;
fraud prevention;
protecting user sessions;
supporting multi-factor authentication where available.

4. Third-Party Cookies

The Platform may use cookies provided by trusted third-party service providers.

These may include providers used for:

website analytics;
cloud hosting;
authentication;
payment processing;
customer support;
embedded content;
performance monitoring;
security services.

Examples of technologies that may set cookies include:

Google Analytics
Google Workspace services
Supabase authentication
Payment gateway providers
Customer support platforms

Each third-party provider is responsible for its own privacy practices.

We encourage users to review the privacy policies of those providers.

5. Authentication Cookies

When you sign into your Zero Carbon Australia account, authentication cookies help:

verify your identity;
keep you securely signed in;
maintain your session;
protect against unauthorised access.

These cookies are essential to the operation of the Platform.

6. AI Features

Where AI-powered functionality is available, cookies may be used to:

maintain user sessions;
preserve conversation context during a session;
improve service performance;
support secure processing of requests.

Cookies are not used to make automated decisions about individuals.

7. Cookies Used for ESG Reporting

The Platform may use cookies to:

remember reporting preferences;
save dashboard filters;
maintain report generation sessions;
preserve workspace settings;
improve user experience across sustainability reporting tools.

These cookies do not alter or calculate emissions data themselves.

8. Managing Cookies

Most internet browsers allow you to:

delete cookies;
block cookies;
receive notifications before cookies are stored;
disable specific categories of cookies.

Please note that disabling certain cookies may:

affect login functionality;
reduce Platform performance;
disable personalised settings;
prevent some features from operating correctly.

Essential cookies cannot generally be disabled while continuing to use the Platform.

9. Cookie Retention

Different cookies remain on your device for different periods.

Some cookies expire when you close your browser.

Others remain until:

they expire automatically;
you manually delete them;
your browser settings remove them.

Retention periods vary according to the purpose of the cookie.

10. Do Not Track

Some browsers offer a "Do Not Track" feature.

As there is currently no universally accepted standard for responding to these signals, the Platform may not respond to Do Not Track requests.

Users may instead manage cookies through their browser settings.

11. Changes to this Cookie Policy

We may update this Cookie Policy from time to time to reflect changes to:

our Platform;
technology;
legal requirements;
business operations.

Updated versions will be published on the Platform together with the revised effective date.

Continued use of the Platform following publication constitutes acceptance of the updated Cookie Policy.

12. Contact Us

If you have any questions regarding this Cookie Policy or our use of cookies, please contact us.

Zero Carbon Australia Pty Ltd

Email: support@zerocarbonaustralia.org

Website: https://zerocarbonaustralia.org

For general privacy enquiries, please refer to our Privacy Policy or contact our Privacy Officer using the details above.