Privacy Policy

This Privacy Policy applies to:

• visitors to our website;
• customers and subscribers;
• authorised users of customer accounts;
• prospective customers;
• business partners;
• suppliers;
• contractors;
• individuals who communicate with us.

Personal Information

This may include:

• Full name
• Job title
• Company name
• Email address
• Telephone number
• Business address
• Billing information
• Payment status
• User account credentials
• Profile preferences

Business Information

Where relevant to the Services we may collect:

• Company details
• Australian Business Number (ABN)
• Industry classification
• Employee numbers
• Facility information
• Operational locations
• Sustainability metrics
• Carbon emissions data
• Energy consumption
• Waste data
• Water usage
• Supply chain information
• ESG performance indicators
• Uploaded reports and documents

Technical Information

We automatically collect information including:

• IP address
• Browser type
• Device information
• Operating system
• Session identifiers
• Login history
• Error logs
• Platform usage statistics
• Cookies
• Analytics information
• Security event logs

Information may be collected when you:

• create an account;
• complete online forms;
• subscribe to our Services;
• contact our support team;
• upload documents;
• enter sustainability data;
• invite users to your organisation;
• integrate third-party systems;
• use AI-powered features;
• browse our website.

Information may also be collected from authorised third-party integrations where you have granted permission.

We collect information to:

• provide our Services;
• create customer accounts;
• verify users;
• manage subscriptions;
• process payments;
• generate sustainability reports;
• calculate emissions;
• improve ESG insights;
• provide customer support;
• communicate service updates;
• detect fraud;
• maintain security;
• comply with legal obligations;
• improve the Platform.

The Platform may include artificial intelligence and automated data analysis features.

These features may process customer-provided information to:

• generate sustainability recommendations;
• summarise uploaded information;
• identify emissions trends;
• prepare reports;
• assist with ESG documentation.

AI-generated outputs are intended to assist customers and should always be reviewed before being relied upon for regulatory, legal or commercial decisions.

We use cookies and similar technologies to:

• remember preferences;
• maintain login sessions;
• improve website performance;
• analyse website traffic;
• personalise user experience;
• improve security.

Users may manage cookie settings through their browser.

Disabling cookies may affect Platform functionality.

We may use Google Analytics and similar analytics tools to understand how visitors use our Platform.

These services may collect:

• pages visited;
• device information;
• geographic region;
• browser information;
• usage patterns.

Analytics information is generally aggregated and does not identify individuals unless combined with other information.

Payments are processed using trusted third-party payment providers.

Zero Carbon Australia does not store complete payment card information on its own systems unless specifically stated.

Customers may choose to connect external services including accounting software, cloud storage providers, utility providers and other approved integrations.

Where authorised by the customer, we may exchange information with those services to provide requested functionality.

We are not responsible for the privacy practices of third-party services.

We may disclose personal information to:

• cloud hosting providers;
• technology service providers;
• customer support providers;
• payment processors;
• professional advisers;
• legal representatives;
• government authorities where legally required;
• auditors;
• regulatory bodies.

We do not sell personal information.

Your information may be stored or processed in Australia or in other countries where our authorised service providers operate.

Where information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place.

We implement commercially reasonable security measures including:

• encryption in transit;
• encryption at rest where appropriate;
• multi-factor authentication for administrators where available;
• role-based access controls;
• secure cloud infrastructure;
• regular backups;
• security monitoring;
• audit logging.

Despite these measures, no electronic system can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary to:

• provide our Services;
• comply with legal obligations;
• resolve disputes;
• enforce agreements;
• maintain business records.

Information may be securely deleted or anonymised when no longer required.

You may request access to your personal information.

You may also request correction of inaccurate or incomplete information.

Reasonable requests will be handled in accordance with applicable privacy laws.

Where permitted by law, we may send:

• newsletters;
• product updates;
• educational content;
• service announcements.

You may unsubscribe from marketing communications at any time.

Service-related notices will continue where necessary to provide the Platform.

The Platform is intended for business users and is not directed to individuals under 18 years of age.

We do not knowingly collect personal information from children.

Subject to applicable law, you may have the right to:

• access your information;
• correct inaccurate information;
• request deletion of certain information;
• object to certain processing;
• withdraw consent where processing is based on consent;
• request information about how your personal information is used.

If a data breach occurs that is likely to result in serious harm, Zero Carbon Australia will comply with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth), including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) where required.

We may update this Privacy Policy from time to time.

Updated versions will be published on the Platform together with the revised effective date.

Continued use of the Platform after publication constitutes acceptance of the updated Privacy Policy.

If you have any questions, requests or complaints regarding privacy, please contact us.

Zero Carbon Australia Pty Ltd

Email: support@zerocarbonaustralia.org

Website: https://zerocarbonaustralia.org

If you believe we have not adequately addressed your concerns, you may contact the Office of the Australian Information Commissioner (OAIC) in accordance with applicable Australian privacy laws.